Terms & Conditions

1. Terms of Service

1.1 About Us

These Terms of Service ("Terms") govern your use of the website and services provided by Unboxed Minds s.r.o. ("we", "us", or "the Company"). By accessing our website or engaging our services, you agree to be bound by these Terms.

Contact: info@unboxedminds.io

1.2 Services

Unboxed Minds provides AI consulting, custom software development, and digital technology services for businesses. This includes, but is not limited to:

• AI system design and implementation
• Automation solutions and workflow orchestration
• Technical advisory and CTO-as-a-service
• Development of web-based software tools and platforms
• Product strategy and management
• Business consulting with AI-driven insights
• Focused advisory sessions (Brain Pickin' and Brain Marathon)

1.3 Engagement & Deliverables

The scope, timeline, and deliverables for each engagement will be defined in a separate Statement of Work (SOW) or service agreement. We commit to delivering services with professional diligence and in accordance with the agreed specifications.

1.4 Payments

Payments for our services are processed through a third-party Merchant of Record, which acts as the seller of record for transactions. All prices are quoted in euros (EUR) unless otherwise agreed. Applicable taxes (including VAT) are calculated and collected automatically at checkout.

For project-based engagements, payment terms will be outlined in the relevant SOW, which may include milestone-based billing or upfront payment.

1.5 Intellectual Property

Unless otherwise specified in a written agreement, all intellectual property created during an engagement will be assigned to the client upon full payment. Pre-existing intellectual property, frameworks, and tools owned by Unboxed Minds remain our property and may be licensed for use within the delivered solution.

1.6 Confidentiality

Both parties agree to keep confidential any proprietary information shared during an engagement. This obligation survives the termination of any agreement and applies to business data, technical information, and strategic plans disclosed by either party.

1.7 Limitation of Liability

To the maximum extent permitted by law, Unboxed Minds shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services. Our total liability shall not exceed the amount paid by the client for the specific engagement giving rise to the claim.

1.8 Termination

Either party may terminate an engagement with 30 days' written notice. In the event of termination, the client shall pay for all work completed up to the termination date. We reserve the right to terminate immediately in cases of breach of these Terms.

1.9 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the European Union and the applicable local jurisdiction of Unboxed Minds s.r.o. Any disputes shall be resolved through good-faith negotiation before pursuing formal proceedings.

2. Privacy Policy

2.1 Data Controller

Unboxed Minds s.r.o. is the data controller for personal data collected through this website and our services. We are committed to protecting your privacy in compliance with the General Data Protection Regulation (GDPR) and applicable EU data protection laws.

2.2 Data We Collect

We may collect the following personal data:

• Contact information — name, email address, phone number, and company name provided through our contact forms
• Communication data — messages sent through our chat widget or contact forms
• Usage data — analytics data including page views, referral sources, browser type, and device information (collected via Vercel Analytics and Google Analytics)
• Payment data — processed and stored by our third-party Merchant of Record; we do not store payment card details
• Technical data — IP address (for rate limiting and security), session identifiers

2.3 How We Use Your Data

We process personal data for the following purposes:

• Responding to enquiries and providing requested services
• Processing payments and managing client relationships
• Improving our website and services through anonymized analytics
• Preventing abuse and ensuring security (rate limiting, spam protection)
• Complying with legal obligations

2.4 Legal Basis for Processing

We process your data based on: (a) your consent when you submit a contact form or use our chat; (b) the performance of a contract when we deliver services; (c) our legitimate interests in improving our website and preventing abuse; and (d) compliance with legal obligations.

2.5 Cookies & Tracking

Our website uses minimal cookies and tracking technologies:

• Vercel Analytics — privacy-friendly, anonymized web analytics with no persistent cookies
• Vercel Speed Insights — performance monitoring collecting Core Web Vitals data
• Google Analytics 4 — website traffic analysis and user behaviour insights, using cookies to distinguish users. Subject to Google's Privacy Policy. You can opt out via Google's browser add-on
• Google reCAPTCHA v3 — spam protection on contact forms, subject to Google's Privacy Policy

2.6 Data Sharing

We do not sell your personal data. We may share data with:

• Our Merchant of Record for payment processing
• Service providers who assist in delivering our services (hosting, analytics, communication tools), bound by data processing agreements
• Legal authorities when required by law

2.7 Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 24 months. Analytics data is anonymized and aggregated.

2.8 Your Rights

Under the GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing of your data
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at info@unboxedminds.io. We will respond within 30 days.

3. Refund Policy

3.1 Advisory Sessions

For our focused advisory sessions (Brain Pickin' and Brain Marathon):

• Cancellation 24+ hours before — full refund
• Cancellation less than 24 hours before — no refund; the session may be rescheduled once within 30 days, subject to availability
• No-show — no refund and no rescheduling

3.2 Consulting & Development Projects

For ongoing consulting engagements and software development projects:

• Refunds are available on a pro-rata basis for work that has not yet been delivered or commenced
• Completed work and delivered milestones are non-refundable
• In the event of early termination, we will provide a clear accounting of work completed and any applicable refund

3.3 How to Request a Refund

To request a cancellation or refund, email us at info@unboxedminds.io with your booking or invoice reference. We aim to process all refund requests within 5 business days.

3.4 Payment Disputes

Payments are processed by our third-party Merchant of Record. If you have a billing question or dispute, please contact us first at info@unboxedminds.io so we can resolve it directly. Chargebacks initiated without prior contact may result in suspension of services.